jilevo Terms and Conditions

1.1 Key Definitions

• "Platform" — The jilevo website (jilevo.lat) and all services connected to it.
• "User" — Any person who has opened or is attempting to open an account on this Platform.
• "Account" — A personal profile registered on the Platform.
• "Bet" — A monetary wager placed on any game or event.
• "Bonus" — Promotional credits or additional funds provided by the Platform.
• "BST" — Bangladesh Standard Time (UTC+6).

2.1 Age Requirement

All services on jilevo are available only to individuals aged 21 (twenty-one) years or older. You must confirm your actual age at the time of account registration. The Platform may request a copy of a government-issued ID at any time to verify age.

2.2 Registration Terms

• Each individual may open a maximum of one account.
• All information provided at the time of registration must be true, accurate, and complete.
• Opening an account with false information is strictly prohibited and will result in immediate account closure.
• You may not open an account in another person's name or identity.
• Multiple accounts may not be opened from the same device, phone number, or payment method.

2.3 Identity Verification (KYC)

jilevo reserves the right to verify a user's identity when required. The following documents may be requested for verification:

• National ID card (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method used.

Deposits, withdrawals, or bonus benefits may be restricted until verification is complete.

3.1 User Responsibilities

• Do not share your password with any third party.
• Always log out after using a public or shared device.
• If you suspect any unauthorized access, notify the support team immediately.
• Keep your account information up to date (especially your email and phone number).

3.2 Account Transfer Prohibited

Under no circumstances may an account be transferred, sold, or rented to anyone else. An account may only be used by the registered individual. Violation of this rule will result in permanent account closure and all deposited funds may be forfeited.

4.1 Deposits

Funds can be deposited on jilevo through the following payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳300 (three hundred taka) for each method.

• Deposits are generally processed instantly.
• Only payment accounts registered in your own name may be used.
• Deposits made through third parties are prohibited.

4.2 Withdrawals

The minimum withdrawal amount is ৳500 (five hundred taka). Approved withdrawal requests are generally processed within 1 (one) hour.

• Withdrawals can only be made to the same payment method used for the deposit (where applicable).
• Withdrawals may be restricted on unverified accounts.
• If irregular transactions are suspected, the Platform may hold a withdrawal pending investigation.

5.1 Welcome Bonus

jilevo offers new members a 120% bonus on their first deposit, up to a maximum of ৳15,000. Example:

• ৳1,000 deposited → Bonus ৳1,200 → Total balance ৳2,200.
• ৳26,000 or more deposited → Bonus up to a maximum of ৳15,000 → Total ৳41,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x) — meaning you must wager 10 times the bonus amount before making a withdrawal. For example, if you receive a ৳1,200 bonus, you must place a total of ৳12,000 in bets before withdrawing.

5.3 General Bonus Policy

• Each bonus offer may have its own terms and conditions — read the relevant terms before claiming.
• Multiple bonuses cannot be active at the same time unless explicitly stated.
• If bonus abuse is suspected, jilevo reserves the right to cancel the bonus and investigate the account.
• Using bonuses for arbitrage or guaranteed profit strategies is prohibited.
• Promotional offers may be changed or cancelled at any time.

6.1 Fair Play

All games on jilevo are operated in accordance with fair play principles. The outcome of each game is determined by a Random Number Generator (RNG), which is regularly tested and audited.

6.2 Betting Rules

• A bet that has been confirmed cannot be changed or cancelled.
• Game results caused by a technical error may be considered void.
• In the event of a network disconnection during a game, the last server-recorded state will be considered final.
• If a game offer is published by mistake, jilevo reserves the right to correct it.

6.3 Sports Betting

Each event has its own rules applicable to placing bets on cricket (BPL, IPL, T20, ICC events), football, and other sporting events. If an event is cancelled or postponed, bets will be settled according to standard rules.

8.1 Data Collection and Use

Information collected during registration and use is used for the following purposes:

• Account management and identity verification.
• Processing financial transactions.
• Fraud prevention and security.
• Improving service quality.
• Meeting legal obligations.

8.2 Data Sharing

jilevo does not sell your personal information to any third party. However, information may be provided when required by legal obligations, fraud investigations, or requests from regulatory authorities.

9.1 Permitted Use

Platform content may be viewed for personal and non-commercial purposes. Prior written permission is required for any commercial reuse, modification, or distribution.

9.2 Prohibited Use

• Copying platform content and publishing it on another website.
• Using jilevo's logo or brand elements without authorization.
• Decompiling or reverse engineering the platform's software.

10.1 Self-Limit Setting

Users can set the following limits on their own accounts:

• Daily/weekly/monthly deposit limits.
• Session time limits.
• The option to temporarily or permanently exclude yourself (self-exclusion).

10.2 Seeking Help

If you feel that gaming is having a negative impact on your daily life, please contact our support team. Visit our Responsible Gaming page to learn more.

11.1 Closure by User

You can close your account at any time by contacting our support team. Any pending withdrawal requests will be processed before the account is closed (subject to terms being met).

11.2 Suspension or Closure by the Platform

jilevo may suspend or close an account in the following circumstances:

• Violation of these terms and conditions.
• Failure to verify identity or providing false information.
• Suspicion of fraud or money laundering.
• Operating multiple accounts.
• Bonus abuse.
• Instructions from a regulatory authority.

11.3 Return of Funds

For suspended accounts, legitimate funds (not bonuses) may be returned after the relevant investigation is complete. However, funds may be forfeited in the case of accounts closed due to rule violations.

12.1 Submitting a Complaint

For any complaint or dispute, please contact our support team first. Complaints can be submitted via 24/7 live chat or by email at ([email protected]).

12.2 Resolution Process

• An initial response will be provided within a reasonable time after a complaint is received.
• For disputes regarding game outcomes or technical matters, server logs will be considered as final evidence.
• jilevo's decision will be considered final, however the user's legal rights remain unaffected.

14.1 Effective Date

Updated terms will take effect from the date of publication. Continuing to use the platform after a change means you have accepted the new terms.

14.2 Review Recommendation

It is recommended to visit this page regularly to stay up to date with the latest terms. Confirm the current version by checking the "Last Updated" date at the top of the page.

Contact Methods

• Live Chat: Chat directly in Bengali 24/7 from any page on the website.
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day, in line with Bangladesh Standard Time (BST).