jilevo's commitment to responsible gaming
Enjoy entertainment on our platform safely — through setting the right limits, using self-control tools, and accessing expert support. Responsible gaming is our core commitment.
Why is responsible gaming important?
Online gaming is purely for entertainment — and ensuring that entertainment stays enjoyable is our goal.
jilevo believes that online casino and betting can be an enjoyable leisure activity — but only when played mindfully and in a controlled way. Responsible gaming means maintaining conscious control over your time and money, and taking the right steps if you ever feel that gaming is heading in a problematic direction.
Millions of people in Bangladesh enjoy online games every day. But often, without realising it, gaming can turn into a habit. That is why our platform has multiple automatic and optional safety measures in place to protect every user.
Important Warning
- Only play with money you can afford to lose without financial harm.
- Never treat gaming as a source of income.
- Never play while under the influence of alcohol or while under mental stress.
- Do not chase losses by placing bigger bets to recover money you have lost.
- Set a time and budget limit for each day.
Our protection tools and controls
jilevo gives every member full control over their gaming experience. Use the tools below at any time from Account Settings.
Deposit Limit
Set a limit on your daily, weekly, or monthly deposits. Once set, this limit takes effect immediately. To increase a limit, a 7-day waiting period applies, but lowering it takes effect immediately.
Self-Exclusion
If you feel you need a break from gaming, use self-exclusion to close your account temporarily or for a longer period. The account cannot be reactivated before the exclusion period ends.
Time-Out
Use the time-out feature for a short break — from 24 hours up to 6 weeks. During a time-out, logging in and making deposits will not be possible, which helps you keep a clear head.
Session Time Limit
Set a maximum time for each session. Once the set time is up, the system will automatically send a warning and encourage you to log out.
Reality Check Reminder
At set intervals (30, 60, or 90 minutes), a pop-up notification will tell you how long you have been playing and show a summary of your total wins and losses.
Age Verification (21+)
You must be at least 21 years old to register at jilevo. We verify the age of all accounts and may request national ID or passport details when needed. Protecting minors is our highest priority.
How to recognise the signs of problem gambling?
Knowing the signs in advance is essential to helping yourself or a loved one in time.
When gaming starts to go beyond entertainment and turn into a problem, certain specific signs appear. Being aware of these makes it possible to seek help at the right time.
- You are spending increasingly more time and money on gaming and cannot stop.
- You are placing bigger bets to try to win back money you have lost.
- You are hiding your gaming from family or friends.
- You are betting with money meant for household expenses or debt repayment.
- You feel anxious, irritable, or depressed when you cannot play.
- You are prioritising gaming over work, studies, or relationships.
Need help? We are here.
If you feel gaming is becoming a problem, do not wait — contact us. Our support team is available in Bengali seven days a week, twenty-four hours a day.
You can get help while keeping your identity completely confidential.
How to set deposit limits and time-out?
Activate your account's protection tools in just a few steps.
Log In to Your Account
Log in to jilevo with your username and password. Please note that these tools are available for verified accounts only.
Go to Account Settings
Click on your profile icon in the top right corner and look for the "Responsible Gaming" option.
Choose the tool you want
Deposit limit, session time, time-out, or self-exclusion — select whichever tool you need.
Set your limit and save
Enter your preferred amount or time period and confirm. The change will take effect immediately.
Contact support
If you have any issues or need help using a tool, contact us via live chat.
Know this before setting a limit
- Lowering a deposit limit takes effect immediately.
- A 7-business-day cooling-off period applies if you want to raise a limit.
- Promotional emails will be paused during self-exclusion.
- It is advisable to take an additional 7 days even after the exclusion period ends.
- Minimum deposit: ৳300. Minimum withdrawal: ৳500.
- All payment methods: bKash, Nagad, Rocket, bank transfer.
Protecting families and children
Responsible gaming is not only for yourself — it is also about protecting the people you care about.
Preventing access by minors
jilevo is for people aged 21 and above only. If there are children or teenagers at home, use password protection on your device and enable parental controls on your browser. Always log out and never share your login details with anyone.
Get help for a loved one
If you think a family member has a gambling problem, contact us via live chat. We have measures in place to act on account matters upon third-party requests. Identity will be kept confidential.
Transparent information
We are always honest and transparent about the potential risks of gambling. No game is presented as an "easy win".
Fair Play Assurance
Fair play is ensured across all games on our platform. SSL encryption is used to keep your information secure.
Never borrow to play
Never play with borrowed money or by breaking into your savings. Gaming is always for entertainment, not a financial solution.
Frequently asked questions about responsible gaming
Answers to the most commonly asked questions about our responsible gaming policy.
Play safely — start today
Entertainment, cricket betting, or slots at jilevo — all responsibly. Read the FAQ to learn more or go directly to our games section.