jilevo's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how jilevo collects, uses, and protects your information.
1. Introduction and Scope of Policy
jilevo is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information when you use jilevo's website (https://jilevo.lat).
This policy applies to all persons who visit our website — whether or not they are registered members. By using our services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us at [email protected].
jilevo manages your data in compliance with applicable laws and regulations, and keeps all your information secure through SSL encryption technology.
2. What Information We Collect
We collect different types of information for different purposes. Below is a detailed description of the information we collect:
Information You Provide Directly
When you register with jilevo or contact us, you provide the following information directly:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket account number)
- Identity verification documents (where applicable)
Automatically Collected Information
When you visit our website, some information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system information
- Time and date of visit
- Pages visited and navigation patterns
- Cookie and similar tracking information
Transaction-Related Information
We store information related to deposits and withdrawals on your account:
- Deposit and withdrawal amounts and dates
- Payment method used
- Gaming history and betting records
- Bonus and promotion-related information
Communication-Related Information
Records of your conversations with our support team are stored:
- Live chat conversations
- Email content and attachments
- Complaint and request records
- Support responses and resolution details
3. Purpose of Using Information
jilevo uses the information it collects only for specific, lawful, and transparent purposes. We never use your information for unrelated or unauthorised purposes. The main purposes for which we use your information are described in detail below:
3.1 Account Management and Service Delivery
Your information is used to create and manage your jilevo account, verify your identity, and run our gaming and betting services smoothly. Without this, it is not possible for us to provide you with a reliable service.
3.2 Processing Financial Transactions
Your payment information is used to process your deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer. Records of all financial transactions are kept for audit purposes.
3.3 Security and Fraud Prevention
We analyse your data to protect your account from unauthorised access, detect fraudulent activity, and prevent money laundering. This process is essential for the overall protection of you and our platform.
3.4 Ensuring Responsible Gaming
We monitor your gaming patterns in order to identify problematic gaming behaviour and provide the necessary support. jilevo is fully committed to its responsible gaming pledge.
3.5 Improving Customer Support
Your communication records are used to respond properly to your questions, complaints, and suggestions, and to continuously improve the quality of our service.
3.6 Compliance with Legal Obligations
We may use and disclose your information to comply with applicable laws, regulations, or directions from regulatory authorities. In such cases, we provide only the information legally required.
4. Information Sharing and Disclosure
jilevo never sells, rents, or transfers your personal information to third parties for commercial purposes. However, your information may be shared in a limited way in the specific circumstances below:
Payment Processors
The minimum information necessary to handle bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant payment providers. These transactions are secured through SSL encryption.
Legal Authorities
We may be required to disclose certain information in response to a court order, government investigation, or legal process. Such disclosure always stays within the limits of applicable law.
Technology Partners
Limited information may be shared with trusted technology partners for security, fraud detection, and platform operations. They follow rules consistent with our privacy policy.
5. Data Security Measures
jilevo adopts industry-best technical and organisational measures to protect your information. Our security framework includes the following:
- SSL/TLS Encryption: All communication between you and the website is secured through industry-standard SSL encryption.
- Data Encryption: Passwords and sensitive financial information are stored in encrypted form.
- Access Controls: Only authorised jilevo staff can view your information, and only on a need-to-know basis.
- Regular Security Reviews: Our systems undergo regular security testing to identify and fix vulnerabilities.
- Firewall and Intrusion Detection: Advanced firewalls and intrusion detection systems are active to block unauthorised access.
- Data Backup: Your information is backed up regularly so it is not lost in the event of a technical failure.
- Staff Training: All our staff receive regular training on data protection and privacy.
Please note, however, that no method of transmitting information over the internet is completely secure. We make every effort to protect your information, but absolute security cannot be guaranteed. If you believe your account security is at risk, contact us immediately at [email protected].
6. Cookies and Tracking Technologies
The jilevo website uses cookies and similar technologies to improve your browsing experience and maintain the functionality of our services. Cookies are small text files stored on your device.
6.1 Essential Cookies
These cookies are necessary for the basic functionality of the website. Without them, the website cannot work properly. Examples include: remembering your login state, verifying security, and managing sessions.
6.2 Functional Cookies
These cookies remember your preferences and settings (such as language preference), so you do not have to set them again on your next visit.
6.3 Analytics Cookies
These cookies help us understand how users are using our website. This information is aggregated and not personally identifiable, and is used to improve the website.
You can control or disable cookies from your browser settings. Please note, however, that disabling cookies may affect some functionality of the website.
7. Data Retention Period
jilevo retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. Below are our general data retention guidelines:
- Account Information: Retained for as long as your account is active and for at least five years after the account is closed.
- Financial Transaction Records: May be retained for an extended period in accordance with applicable legal requirements.
- Communication Records: Retained for up to three years after a matter is resolved.
- Technical Logs: Generally retained for up to 90 days.
At the end of the defined retention period, information is securely deleted or anonymised so it can no longer be personally identified.
8. Your Rights
You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected]:
Right to Access
You can request to know what information we hold about you. We will respond within a maximum of 30 days.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected. Some information can also be updated directly from the profile section of your account.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, we are required to retain some information due to legal obligations.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be limited, such as during a dispute about the accuracy of the information.
Right to Data Portability
You can request your information in a structured, machine-readable format, which can be transferred to another provider.
Right to Object
You can object to the use of your information for certain purposes. You can unsubscribe from marketing communications at any time.
9. Protection of Minors
jilevo strictly prohibits providing services to anyone under the age of 21. Our platform is for users aged 21 and above only. We do not knowingly collect information from any child or minor.
If we become aware that we have collected information from a minor, we will immediately delete that information and close the associated account. If you believe that we hold information about a minor, please notify us immediately at [email protected].
10. Policy Changes and Updates
jilevo may update this privacy policy from time to time. For any significant changes, we will:
- display a prominent notice on the website;
- notify registered users by email;
- update the "Last Updated" date at the top of the policy.
If you continue using the service after a change, you will be considered to have accepted the updated policy. We recommend that you visit this page regularly to read the latest policy.
11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following means. Our Bengali-speaking support team is always ready to assist you:
We aim to respond to all personal data-related requests within a maximum of 30 business days. For complex requests, this timeframe may be extended, but we will notify you in advance if that happens.